When you call

You will hear a brief greeting and options for specialized services. Your call is routed to a crisis center, where a counselor will listen, ask about safety, provide support, and help identify next steps.

When you text or chat

After a short initial process, you are connected with a counselor who can listen, understand what is happening, offer support, and share resources. Wait times can vary.

Cost and privacy

The 988 Lifeline describes its service as free and confidential. Its official FAQ explains that some crisis centers may record calls for quality or training and that emergency intervention is used in limited circumstances. Read the official “What to Expect” page for current details.

You can call about someone else

You do not have to know whether the situation is “serious enough.” A counselor can help you think through what you are seeing and what action to take.