Calling or texting 988 does not automatically mean law enforcement will be sent. A counselor will generally ask about safety, listen, support you, and help identify next steps. Responses depend on the situation and local system.
If there is immediate physical danger, an active attempt, or a medical emergency, contact emergency services immediately.
What you can do now
Take these steps in order.
1
Tell the counselor whether you are in immediate danger.
2
Ask what information is private and what could lead to emergency intervention.
3
Stay connected while you make the next safety plan.
What usually happens first
A counselor will ask about your immediate safety, listen to what is happening, provide support, and discuss resources or next steps.
When emergency help may be considered
Emergency intervention may be considered when there is an imminent risk to life that cannot be reduced during the contact. Exact practices can vary by location and circumstance. Ask the counselor to explain what they are considering.
Qualified review pending — not clinically endorsed. A 988 or crisis-systems accuracy reviewer and a licensed mental-health clinician must review this page.
Last editorial update
July 30, 2026
Review schedule
Initial qualified review required before broad promotion
Editorial status
Cited editorial guidance. It is not clinically endorsed. A 988 or crisis-systems accuracy reviewer and a licensed mental-health clinician must review this page.
