What usually happens first

A counselor will ask about your immediate safety, listen to what is happening, provide support, and discuss resources or next steps.

When emergency help may be considered

Emergency intervention may be considered when there is an imminent risk to life that cannot be reduced during the contact. Exact practices can vary by location and circumstance. Ask the counselor to explain what they are considering.

You can ask questions

  • What information do you need from me?
  • What happens if I do not share my location?
  • What other safety options can we try?
  • Can someone I trust join this conversation?